Job Description

Posted 3 days ago

As you contemplate your future, you might be asking yourself, what’s the next step?

Start your journey with us! We’re looking for a Fraud Prevention Team Lead to join our Checkout Team in Barcelona (Hybrid). 

As part of this role, you will be managing the day to day activities of the Fraud Prevention team including providing direction to the team on productivity, autonomy and SLAs, problem solving, setting timelines and applicable next steps. . If you’re ready to soar, we’re ready to take you there! 

Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

20 million customers – 44 markets – 5 brands – 7M members in Prime

16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches

1400 employees – More than 60 different nationalities – 99% permanent contracts – 36.3 average age

We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Fraud Prevention Team Lead in the Checkout Team, you will be in charge of: 

Leadership and Team Management:

• Leading and mentoring a team of fraud analysts.
• Providing guidance, support, and performance management.
• Fostering a collaborative and efficient team environment.

Fraud Detection and Prevention plus dispute management:

• Developing and implementing comprehensive fraud detection and prevention strategies.
• Staying up-to-date with the latest fraud trends and prevention techniques as well as the latest analytical tool to identify unusual patterns.
• Dispute management optimisation including dispute resolution optimisation, dispute reduction and follow up.

Analysis and risk assessment:

• Preparing detailed reports on fraud incidents including  investigation outcomes and dispute management performance.
• Conducting risk assessments to identify vulnerabilities and recommend improvements either in fraud risks or dispute generation.
• Developing and maintaining fraud prevention and risk management policies.
• Ensuring compliance with relevant laws, regulations, and industry standards.

Process Improvement:

• Continuously evaluating and enhancing fraud detection systems and processes.
• Identifying and implementing process improvements to increase efficiency and effectiveness across fraud prevention as well as dispute management.
• Work with other departments in order to ensure that the correct processes are in place (mainly Customer Service and VIP teams).

Collaboration and Communication:

• Collaborating with various departments, such as compliance, legal, VIP, IT, and customer service.
• Communicating effectively with stakeholders and providers.
• Work cross-functionally to deliver strategic projects for the company, involving Fraud and disputes.

What you need to succeed:

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

• Good level of Spanish and English.
• eCommerce & travel industry knowledge will be highly valued
• Good communication skills 
• Stakeholder & relationship management skills
• Ability to multitask and effectively prioritise to deliver on objectives 
• Analytical mind-set
• Data driven
• Strong problem solving & structuring skills, with ability to think strategically
• Leadership & team management skills
• Knowledge & passion for fraud & payments, or to learn

What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture. Here’s what we offer:

• A rewarding Compensation package! 💥 Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
• Design Community! 🙌 It’s about joining a community of almost 50 passionate designers from all over the world! Whether you’re collaborating with our talented research and content teams or exploring new educational opportunities to level up your skills, there’s always room to grow. Plus, with a diverse and supportive environment, we’re all about having fun while achieving big things together. Oh, and here’s a little Easter egg – join us to know who the banned-in-the-team musician and where’s the hidden office spot with the sweets!
• Continuous learning to fuel your growth and explore new horizons!🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.

Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.