As you contemplate your future, you might be asking yourself, what’s the next step?
Start your journey with us! We’re seeking an experienced CX Communications Specialist to join the Customer Experience team in Barcelona. If you’re ready to soar, we’re ready to take you there.
Why eDreams ODIGEO
Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.
20 million customers – 44 markets – 5 brands – 5.2M members in Prime
16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches
1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age. We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.
What you will do:
The Role’s Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As an CX Communications Specialist within the Customer Experience team, you will be in charge of:
- Ensure clear, consistent, and effective messaging across multiple CX channels, aligned with business objectives.
- Maintain and enhance Help Center articles, agent scripts, email templates and chat responses to improve customer experience.
- Collaborate with external translation agencies and internal teams to ensure high-quality localized content for different markets.
- Conduct regular content audits, update outdated information, and maintain a unified tone of voice across all customer communications.
- Provide well-structured scripts and guidelines to help agents communicate effectively with customers.
- Work closely with Product, Marketing, UX, and Customer Experience teams to align messaging across the customer journey.
- Create and distribute the CX Weekly Newsletter to keep internal stakeholders informed about customer insights and communication updates.
- Align customer communication materials with company branding, tone of voice, and legal requirements.
What you need to succeed:
Job Requirements
Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:
- You are English-native able to write to an English-native level
- Proven ability to communicate persuasively and influence customer behavior by effectively promoting products or services in a customer-centric manner.
- Ability to craft clear, engaging, and customer-friendly content for various channels.
- Strong understanding of customer needs, pain points, and behaviors to create effective communications.
- Experience in maintaining, updating, and optimizing Help Center articles, agent scripts, and other customer-facing materials.
- Ability to prioritize tasks, manage multiple projects, and collaborate with cross-functional teams.
- Knowledge of translation workflows and best practices to ensure consistency across different languages and markets.
- You can work with external suppliers such as translation agencies
- Ability to quickly adjust to changing business needs, industry trends, and new tools or technologies.
- Strong ability to shape messages that influence customer behavior, improve retention, and enhance overall experience.
- Minimum of 2 years of experience in a customer service role, demonstrating a commitment to customer satisfaction.
- Familiarity with the travel industry and its specific terminology, processes, and challenges and basic knowledge of SEO principles.
What’s in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture. Here’s what we offer:
- A rewarding Compensation package! 💥 Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
- Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
- Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
- Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
- Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.
Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
Apply now!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.
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